An easy way of publishing your relevant EU press releases.

Online shopping: Cheaper and faster consumer redress. Róża Gräfin von Thun und Hohenstein MEP


12 Mar 2013


Health & Consumers
EU Priorities 2020

"Consumers and traders, especially the smaller ones, feel insecure when carrying out cross-border transactions online. It is therefore crucial to ensure that there are effective tools which will allow them to resolve disputes in a fast, cheap and fair way. These new instruments will give them confidence in buying and selling throughout the EU and allow them to fully benefit from all the opportunities that the Single Market offers" said the European Parliament's Rapporteur for the Online Dispute Resolution Regulation, Róża Thun MEP.

"Today the European Parliament approved two new instruments for settling disputes between consumers and traders- the Alternative Dispute Resolution (ADR) Directive and Online Dispute Resolution (ODR) Regulation. They aim to solve disputes concerning cross-border and domestic transactions and e-commerce purchases, without going to court, within 90 days. Unlike court proceedings, which are time-consuming (court proceedings in the EU last on average 500 days), expensive and burdensome, ADR and ODR offer speedier and cheaper solutions that will aid consumers in seeking compensation and take full advantage of the Single Market" added Thun.

Alternative Dispute Resolution is an out-of court instrument where the entities help resolve disputes in the case of problems concerning sales and services contracts between trader and consumer. The regulation on Online Dispute Resolution, on the other hand, will establish an online platform set up and maintained by the European Commission, available in all official languages of the EU, which will allow consumers and traders who are separated a great distance from each other, to handle their disputes. The platform will be accessible via the 'Your Europe' portal and will be free of charge.

The Alternative Dispute Resolution Directive and the Online Dispute Resolution Regulation will enter into force 20 days after their publication in the EU Official Journal. The ADR Directive should apply in all EU Member States within 24 months of its entry into force. The ODR platform will start working shortly after that date.

For further information:
MEP, Tel: +33-3-88175301
Katarzyna Klaus, EPP Group Press and Communications Service, Tel: +32-484-138359

Notes to Editors:
The EPP Group is by far the largest political group in the European Parliament with 270 Members and 3 Croatian Observer Members.